Locavana Customer Terms of Service

1. How Locavana Works

1.1 Our Role as a Marketplace

Understanding our role in your purchases:

• Locavana is a platform that:
  • Connects you directly with local vendors
  • Processes payments on vendors' behalf
  • Provides delivery services
  • Is not the seller of any products you purchase
• When you make a purchase:
  • You are buying directly from the vendor, not from Locavana
  • The vendor is responsible for their products' quality and safety
  • Locavana handles payment processing and delivery
  • Product questions should be directed to the vendor through our platform

1.2 Delivery Services

Our delivery service includes:

• Pickup from vendors
• Temperature-controlled transport where required
• Delivery to your specified address
• Real-time tracking through our app

2. Ordering and Payment

2.1 Placing Orders

• By placing an order, you:
  • Agree to pay the listed price plus any applicable fees
  • Confirm the delivery address is correct
  • Accept the vendor's terms of sale
  • Acknowledge that availability is subject to vendor stock

2.2 Pricing and Fees

• Product prices are set by vendors, not Locavana
• Additional fees may include:
  • Delivery fees
  • Service fees
  • Special handling fees for certain items
  • Applicable taxes
• All fees will be clearly displayed before checkout
• We may change our fee structure with notice

2.3 Payment Processing

• We accept major credit cards and other specified payment methods
• Your payment information is securely processed
• You authorize us to charge your chosen payment method
• Funds are collected on behalf of vendors

3. Customer Rights and Protections

3.1 Product Quality

• You have the right to:
  • Receive products as described by vendors
  • Reject products that don't meet quality standards
  • Request refunds for unsatisfactory items
  • Report quality issues through our platform

3.2 Refunds and Returns

• Refund eligibility:
  • Products damaged during delivery
  • Items not meeting quality standards
  • Incorrect or missing items
  • Products not as described
• Refund process:
  • Submit claims within 24 hours of delivery
  • Include photos of issues when applicable
  • Refunds processed to original payment method
  • Resolution typically within 3-5 business days

4. Privacy and Communications

4.1 Data Protection

• We protect your personal information according to our Privacy Policy
• Your data is shared with vendors only as needed for order fulfillment
• Payment information is securely processed
• You can control marketing preferences in your account settings

4.2 Communications

• We will send you:
  • Order confirmations and updates
  • Delivery notifications
  • Important service updates
  • Marketing messages (if opted in)

5. Modifications to Service

• We may modify these Terms with notice
• Changes will be communicated via email or app notification
• Continued use after changes constitutes acceptance
• Major changes will require explicit acceptance

6. Liability Limitations

• Locavana is responsible for:
  • Safe delivery of products
  • Secure payment processing
  • Platform availability and functionality
  • Proper handling of customer data
• Vendors are responsible for:
  • Product quality and safety
  • Accuracy of product descriptions
  • Compliance with food safety regulations
  • Product-specific warranties or guarantees